Guests who book directly with the hotel are generally charged cancellation fees of 30% for cancellations made one day before the stay, 80% on the day of the stay, and 100% for no show. Cancellation fees differ for bookings made through booking agencies and group bookings. Please contact the reservation department for details.
according to the information on the website?
Rooms may become available due to cancellations and other circumstances, so please call us for information.
TEL: 077-524-1255 (Room Reservations / 9:00 a.m. to 7:00 p.m.)
Unfortunately, there are no places nearby for fireworks.
Yes, we can keep your baggage at the bell or front desk on the 2nd floor.
Yes, please write the booking name and check-in date on the delivery slip and send it to the hotel front desk. We will keep your baggage until your arrival.
Send to: Biwako Hotel 2-40 Hamamachi, Otsu City, Shiga 520-0041
TEL: 077-524-7111
Yes, we have a parking lot for 155 vehicles on the hotel’s 1st floor. Parking is free for staying guests, and no reservation is required except on special days.
We lend them out for free. Please make your request at the time of your room booking. Please be advised that we may not be able to accommodate your request depending on availability
You can use our free Wi-Fi if you bring a personal computer, tablet device, smartphone, etc. with a built-in wireless LAN. Simply enter the password (security code) for easy access.
Yes. We have large (121 cm and above) and small (120 cm and below) for children. Please make your request at the time of your room booking. Please be advised that we may not be able to accommodate your request depending on availability Yukatas may only be worn on the 4th floor natural hot springs (public bath), 5th floor Japanese banquet hall, and guest room floors.
We lend them out for free. (Size: 120 x 94 cm; can be used by children up to 2 years of age) Please make your request at the time of your room booking. Please be advised that we may not be able to accommodate your request depending on availability.
One twin is available (5th floor; up to 2 guests). The bathroom has a sliding door, and there are handrails in the restroom and bath.
You can request them at the time of your booking. We will try to make arrangements as requested but may not be able to accommodate your request depending on availability.
Check-in starts at 3:00 p.m. and check-out is until 12:00 p.m. There is no limit on the check-in time. However, please contact us in advance if your arrival time will be delayed or if you will be arriving after 8:00 p.m.
Please inform staff in advance if you have any food allergies and consult if you have any concerns. We will do our best to accommodate your needs as much as possible so that you can enjoy a worry-free dining experience.
Yes, we do. We recommend reserving children’s chairs as numbers are limited.
All of our restaurants are open to children. Buffet-style Restaurant THE GARDEN is especially popular for guests with children, but Dining Sai and Japanese Cuisine OHMI also have private rooms for carefree dining. Please see details on our restaurant page.
All of our restaurants are smoke-free.
Restaurant THE GARDEN offers a buffet breakfast with mainly Western-style menu items.
Hours: 7:00 a.m. to 10:00 a.m. (Please arrive by 9:45 a.m.)
No, there aren’t.
All of our restaurants are accessible.
As seats may be fully occupied, reservations are recommended, especially by online booking. If you’d like to book by phone, please call 077-524-1225 (Restaurant Reservations from 9:00 a.m. to 7:00 p.m.) and inform us of your desired restaurant, menu, dining date, and more.
Yes, we have an outdoor garden pool open in the summer.
Please refrain from bringing in food and drinks. Drinks and light meals are available for purchase at the pool café. (Café menus include beef curry, yakisoba stir-fried noodles, fried chicken, grilled rice balls, draft beer, and soft drinks.)
Yes, these are available for free. The number in stock is limited, so they will be available on a first come, first served basis.
Yes, they can be rented for 100 yen per towel. (Please do not use the guest room towels at the pool.)
Yes, they are located in the men’s and women’s dressing rooms. It costs 200 yen per use per day.
Yes, copies can be made at the 2nd floor Front Desk for 10 yen (tax separate) per copy.
Yes, accepted credit cards are JCB, VISA, DC, UC, MC, AMEX, SAISON, OMC, Takashimaya Card, APULAS, LIFE, NICOS, Central Finance, AEON, e-kenet, and Persona Card. Accepted mobile payments are PayPay, Alipay, and WeChat Pay.
Yes, we have Ruri Onsen Ruri-no-Yu on the 4th floor. It is open to guests staying at the hotel and using our restaurant and hot springs package or the hot springs option for banquets.
Yes, parking costs 330 yen for 30 minutes. In-house guests are issued a free parking voucher. You will receive a parking pass when you park. Please present the pass at the front desk. Other service vouchers are issued for other hotel facilities. Please ask the staff at each facility to find out what type of service voucher it is.
Yes, wheelchair access is generally possible inside the hotel. A restroom designated for wheelchairs is available next to the shop on the 2nd floor. We also rent out wheelchairs for use inside the hotel. Please request a wheelchair at the bell desk on the 2nd floor. As the number in stock is limited, a reservation is recommended.
The Otsu Interchange on the Meishin Expressway is nearest. It takes approximately 5 minutes by car from the Otsu Interchange to the hotel.
A free shuttle bus from JR Otsu Station is in operation at 15-minute intervals from 8:00 a.m. to 10:00 p.m. Please see the transportation information for details.
On foot, it takes approximately 10 minutes from the JR Otsu Station and 5 minutes from the Keihan Biwako-Hamaotsu Station.
Guests who book directly with the hotel are generally charged cancellation fees of 30% for cancellations made one day before the stay, 80% on the day of the stay, and 100% for no show. Cancellation fees differ for bookings made through booking agencies and group bookings. Please contact the reservation department for details.
according to the information on the website?
Rooms may become available due to cancellations and other circumstances, so please call us for information.
TEL: 077-524-1255 (Room Reservations / 9:00 a.m. to 7:00 p.m.)
Unfortunately, there are no places nearby for fireworks.
Yes, we can keep your baggage at the bell or front desk on the 2nd floor.
Yes, please write the booking name and check-in date on the delivery slip and send it to the hotel front desk. We will keep your baggage until your arrival.
Send to: Biwako Hotel 2-40 Hamamachi, Otsu City, Shiga 520-0041
TEL: 077-524-7111
Yes, we have a parking lot for 155 vehicles on the hotel’s 1st floor. Parking is free for staying guests, and no reservation is required except on special days.
We lend them out for free. Please make your request at the time of your room booking. Please be advised that we may not be able to accommodate your request depending on availability
You can use our free Wi-Fi if you bring a personal computer, tablet device, smartphone, etc. with a built-in wireless LAN. Simply enter the password (security code) for easy access.
Yes. We have large (121 cm and above) and small (120 cm and below) for children. Please make your request at the time of your room booking. Please be advised that we may not be able to accommodate your request depending on availability Yukatas may only be worn on the 4th floor natural hot springs (public bath), 5th floor Japanese banquet hall, and guest room floors.
We lend them out for free. (Size: 120 x 94 cm; can be used by children up to 2 years of age) Please make your request at the time of your room booking. Please be advised that we may not be able to accommodate your request depending on availability.
One twin is available (5th floor; up to 2 guests). The bathroom has a sliding door, and there are handrails in the restroom and bath.
You can request them at the time of your booking. We will try to make arrangements as requested but may not be able to accommodate your request depending on availability.
Check-in starts at 3:00 p.m. and check-out is until 12:00 p.m. There is no limit on the check-in time. However, please contact us in advance if your arrival time will be delayed or if you will be arriving after 8:00 p.m.
Please inform staff in advance if you have any food allergies and consult if you have any concerns. We will do our best to accommodate your needs as much as possible so that you can enjoy a worry-free dining experience.
Yes, we do. We recommend reserving children’s chairs as numbers are limited.
All of our restaurants are open to children. Buffet-style Restaurant THE GARDEN is especially popular for guests with children, but Dining Sai and Japanese Cuisine OHMI also have private rooms for carefree dining. Please see details on our restaurant page.
All of our restaurants are smoke-free.
Restaurant THE GARDEN offers a buffet breakfast with mainly Western-style menu items.
Hours: 7:00 a.m. to 10:00 a.m. (Please arrive by 9:45 a.m.)
No, there aren’t.
All of our restaurants are accessible.
As seats may be fully occupied, reservations are recommended, especially by online booking. If you’d like to book by phone, please call 077-524-1225 (Restaurant Reservations from 9:00 a.m. to 7:00 p.m.) and inform us of your desired restaurant, menu, dining date, and more.
Yes, we have an outdoor garden pool open in the summer.
Please refrain from bringing in food and drinks. Drinks and light meals are available for purchase at the pool café. (Café menus include beef curry, yakisoba stir-fried noodles, fried chicken, grilled rice balls, draft beer, and soft drinks.)
Yes, these are available for free. The number in stock is limited, so they will be available on a first come, first served basis.
Yes, they can be rented for 100 yen per towel. (Please do not use the guest room towels at the pool.)
Yes, they are located in the men’s and women’s dressing rooms. It costs 200 yen per use per day.
Yes, copies can be made at the 2nd floor Front Desk for 10 yen (tax separate) per copy.
Yes, accepted credit cards are JCB, VISA, DC, UC, MC, AMEX, SAISON, OMC, Takashimaya Card, APULAS, LIFE, NICOS, Central Finance, AEON, e-kenet, and Persona Card. Accepted mobile payments are PayPay, Alipay, and WeChat Pay.
Yes, we have Ruri Onsen Ruri-no-Yu on the 4th floor. It is open to guests staying at the hotel and using our restaurant and hot springs package or the hot springs option for banquets.
Yes, parking costs 330 yen for 30 minutes. In-house guests are issued a free parking voucher. You will receive a parking pass when you park. Please present the pass at the front desk. Other service vouchers are issued for other hotel facilities. Please ask the staff at each facility to find out what type of service voucher it is.
Yes, wheelchair access is generally possible inside the hotel. A restroom designated for wheelchairs is available next to the shop on the 2nd floor. We also rent out wheelchairs for use inside the hotel. Please request a wheelchair at the bell desk on the 2nd floor. As the number in stock is limited, a reservation is recommended.
The Otsu Interchange on the Meishin Expressway is nearest. It takes approximately 5 minutes by car from the Otsu Interchange to the hotel.
A free shuttle bus from JR Otsu Station is in operation at 15-minute intervals from 8:00 a.m. to 10:00 p.m. Please see the transportation information for details.
On foot, it takes approximately 10 minutes from the JR Otsu Station and 5 minutes from the Keihan Biwako-Hamaotsu Station.
