About Our Social Media Guidelines
Thank you very much for choosing our hotel.
To ensure safe social media interactions for all our users, we have established the Keihan Hotels & Resorts Social Media Guidelines that define our hotel’s policy and expectations for social media management, to be adhered to by all hotel employees. We view social media as a valuable tool for exchanging opinions and engaging with our guests and recognize that strengthening ties between our guests and employees through communication enhances not only the value of each employee but also our hotel’s brand. We will continue to actively use social media to engage with as many of our guests as possible.
Our Social Media Guidelines
Our employees are constantly reminded that posting information through social media opens up access to an unspecified number of users of all backgrounds and circumstances.
When posting information, we strictly adhere to Japanese law as well as our inhouse regulations and privacy policy. We use social media responsibly with a full awareness of the significant impact that information posted by each individual can have.
Information and Request to Our Guests and Users
We kindly ask our users to agree to our requests below before using our hotel’s social media accounts. We assume that all users agree to the following when using our hotel’s social media accounts. The way we communicate (whether we respond, how we respond,response times, etc.) varies depending on the account. We will endeavor to respond as quickly as possible to direct contact on our official accounts. Please note that it may take some time to respond depending on the situation, or we may not be able to respond depending on the content.
We reserve the right to delete, remove, or block posts that fall into any of the following categories:
– Content that violates or is likely to violate public order and morals or laws and regulations
– Posts made by impersonators or that contain false or misleading information
– Content that interferes with constructive discussion
– Content that discriminates against, libels, or infringes on the privacy or human rights of,third parties
– Spam posts
– Content that infringes on the copyright, portrait rights, or other intellectual property rights of our hotel or third parties
– Content related to political, election, or religious activities
– Content for commercial purposes, such as introducing or advertising one’s own products,services, stores, or companies
– Content linked to criminal activity or that may be obscene or inappropriate
– Inappropriate content, including obscene language
– Content that damages the reputation or credibility of our hotel
– Actions or content that our hotel deems inappropriate in the operation of our official accounts
– When the hotel deems that the user is an anti-social force or a member of an anti-social
force, or content that suggests that a user is an anti-social force or encourages anti-social forces.
Additional Information
Please note that the information posted on our social media platforms do not necessarily represent our hotel’s official announcements or views.
Thank you for your kind understanding.
